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Capabilities/Installation
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| How long does it
take to install and configure QTerm ? |
| |
QTerm can be installed
and configured in less than five minutes. |
|
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| Do I have to purchase an upgrade
to QTerm so I can display Mapper graphics ? |
|
No! QTerm supports Mapper graphics without
the need to upgrade to a more expensive product. Web-UTS
also supports Mapper graphics |
|
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| Can Web-UTS be installed on
a local PC or does it have to be installed on a Web
Server ? |
|
Web-UTS was designed to be installed
on a Web Server, however it can alternatively be installed
on a local PC. When Web-UTS is installed on a Web Server
you have more centralized control over configuration
options and distribution of the latest versions of software
which you lose when installed on local PCs. |
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| Do you offer training classes
? |
|
Yes, for a complete schedule of our
training classes, please contact
Quickware. |
|
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| Why do I end up with a red X
when loading Web-UTS or Web-T27 under Internet Explorer
? |
|
On loading the
web page under Internet Explorer if you see a red
X in the top
left corner of the screen this indicates that Internet
Explorer has not been able to load the OCX properly,
probably due to an out of date or missing dependent
system DLL.
To get more information,
follow these steps:
IE
Security Settings
Ensure that
the Security level is set to Medium for your
zone. Also remove Quickware from the Trusted
Publisher list (you can always click on "always
trust Quickware..." later). These
actions will cause a prompt to appear before
loading the cabinet files from the web server.
The whole point of this is to prove that the
first download stage (copying the cabinet files)
is being performed.
Code
Download Error Log Viewer (CDLLOGVW.EXE)
The Microsoft program CDLLOGVW can be used to
capture more information about download problems.
You must be running at least version 4
of Internet Explorer in order to use CDLLOGVW.
Run Internet
Explorer and attempt to load the web page and,
after you see the red
X, run CDLLOGVW.
It will display one or more entries that include
the CSLID of the object that failed to load.
Double click on each entry to see the error
details. Make sure the date and time match
your download attempt and check the error code.
The 3 problem
areas that we have seen reported by CDLLOGVW
are when a remote file cannot be found and when
the control (ocx) fails to register because
of a missing dependency or out of date system
DLL.
-
file not found: log shows that
the file could not be found
-
missing system DLL: appears
to be logged as error code 800C0005 (INET_E_RESOURCE_NOT_FOUND).
-
out of date system DLL: error
code 8007001F (A device attached to the
system is not functioning) has also been seen
when registration fails due to an out of date
system DLL.
|
| Why do I see a problem
with Web-UTS or Web-T27 on Win2003 and IIS 6? |
| |
There
is an issue with Windows Server 2003 that includes
IIS 6.0. It appears that the types of
files that may be served up is
now limited by configuration. You can
test this by entering the URL of the config
file in the address bar of a browser (http://1.2.3.4/Web-UTS/Web-UTS.cfg)
and pressing enter. Even this simple request
fails on Win2003 unless you add to the list
of allowed MIME types, as follows:
Open up the
IIS properties for Web-UTS or Web-T27:
click on MIME
Types and add cfg...
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Configured Settings
|
| |
| How can I set up the keyboard
to match my previous UTS emulator (PEP/Step or Chi)
? |
|
In QTerm, we have 3 keyboard layouts.
Layout 1 is our keyboard map, Layout 2 corresponds to
PEP and Layout 3 corresponds to CHI.
In QTerm
3.8, we included keyboard map files which you may import.
These files are named STEPkbd.txt, and LINKkbd.txt.
Please note that in order to map the keyboard like the
Chi keyboard there is also a set of macros named LINKmac.txt.
These files may be imported using the import keys on
the appropriate configuration pages, that is either
key mapping or macros. The LinkMac.txt will be installed
in your 4th set of macros keys, but it will overwrite
all macros currently in use, so make sure you export
your macros before you import the file LinkMac.txt.
Then you can cut, copy and paste the current macros
into the text file LinkMac.txt.
There may be
small changes you would like to make to some keys to
exactly match your old keyboard map. See the on-line
help for complete instructions on mapping a key.
|
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| When configuring a 2200 host
entry how do I know whether to choose TCP or DTP-TCP
transport ? |
|
The TCP transport identifies a connection
that terminates at a TCP stack in the host. This is
either via an HLC or via the DCP configured as a router
or via newer levels of Telcon that accept the TP0 protocol.
The TCP-DTP transport specifies the older connection
protocol over TCP that was specific to Telcon. If unsure,
we suggest configuring the TCP transport and, if that
doesn't work, try the TCP-DTP protocol. |
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| I cannot connect more than 3976
sessions on my AccessServer ? |
|
There is a Microsoft tcp/ip stack parameter
that restricts the maximum ephemeral port to 5000.
Take away the 1024 "well known ports" and
that leaves 3976. You can easily increase the
number of available ports by following this article.
Unable to Connect from TCP Ports Above 5000
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Display
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| |
|
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| Why is my SOE (Start
of Entry) character displayed as a percent (%) sign
? |
|
Because the QTerm TrueType
font is either not installed or has been installed in
a directory that is not in your main search path. The
font (QTerm.ttf for UTS and QTermT27.ttf for T27) contains
the special terminal characters such as Start of Entry
for UTS and field markers for T27. |
| |
| It looks like QTerm is running,
but I don't have a terminal screen. What could it be
? |
|
Check that your config file has not
been closed. Under the File Menu on the main menu bar,
if the option Open/Config is available, then somehow
your config file was closed. Choose Open/Config, select
your config file (the default name is "config.cfg")
and your terminal screens will reappear. |
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| Why is the right half of the
screen blank ? |
|
If, for some reason, the config settings
file specifies a non-existent font then Windows may
respond to the QTerm font request with a proportional
font. In this case the regular spacing of characters
is destroyed and the slop area is what is seen on the
right hand side of the screen. Simply select a fixed
width font (eg Courier New) to correct this. |
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| My terminal screens have been
dragged off the main window so that I can't see the
title bar, what do I do? |
|
Any time you want to return to the original
sizing of the terminal screen, tile the windows (Window/Tile,
or Tools/ Tile Windows under 3.8). That resets the terminal
screens. |
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| Do I have to close a connection
before opening another one ? |
|
No, QTerm will automatically close the
current session first. Also, note when you exit QTerm
it will close all active sessions. |
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| Why are my QTerm 4.1 toolbars transparent? |
|
This is due to a known Windows problem
that is fixed by updating the Windows dll,
comctl32.dll. Please contact Quickware
for more information. |
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|
Connection |
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| Can I still use $$OPEN and $$CLOSE
? |
|
Yes you can but you might want to experiment
with the menu commands or configure the Terminal/Startup
settings to connect at startup or to connect on pressing
transmit. |
| |
| What are those "10000" errors
I see (eg 10061) ? |
|
The 10000 errors are defined by Winsock
interface, which are returned after making calls to
the TCP/IP stack. QTerm interprets most of the
frequently encountered Winsock replies.
See
Winsock error codes for more description.
|
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10009 |
WSAEBADF |
Bad File number. |
|
10013 |
WSEACCES |
Permission Denied. |
|
10014 |
WSAEFAULT |
Bad Address. |
|
10022 |
WSAEINVAL |
Invalid Argument. |
|
10024 |
WSAEMFILE |
Too many open files. |
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10035 |
WSAEWOULDBLOCK |
Operation would block. |
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10036 |
WSAEINPROGRESS |
Operation now in progress. |
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10037 |
WSAEALREADY |
Operation already in progress. |
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10038 |
WSAENOTSOCK |
Socket operation on nonsocket. |
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10039 |
WSAEDESTADDRREQ |
Destination Address required. |
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10040 |
WSAEMSGSIZE |
Message too long. |
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10041 |
WSAEPROTOTYPE |
Protocol wrong type for socket |
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10042 |
WSAENOPROTOOPT |
Protocol not available. |
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10043 |
WSAEPROTONOSUPPORT |
Protocol not supported. |
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10044 |
WSAESOCKTNOSUPPORT |
Socket type not supported |
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10045 |
WSAEOPNOTSUPP |
Operation not supported on socket. |
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10047 |
WSAEAFNOSUPPORT |
Address family not supported by protocol. |
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10048 |
WSAEADDRINUSE |
Address already in use. |
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10049 |
WSAEADDRNOTAVAIL |
Cannot assign requested address. |
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10050 |
WSAENETDOWN |
Network is down. |
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10051 |
WSAENETUNREACH |
Network is unreachable. |
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10052 |
WSAENETRESET |
Network dropped connection on reset. |
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10053 |
WSAECONNABORTED |
Software caused connection abort. |
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10054 |
WSAECONNRESET |
Connection reset by peer. |
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10055 |
WSAENOBUFS |
No buffer space available. |
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10060 |
WSAETIMEDOUT |
Connection timed out. |
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10061 |
WSAECONNREFUSED |
Connection refused. |
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10065 |
WSAEHOSTUNREACH |
No route to host. |
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How about the HTTP Error Codes?
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Number
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Error Message
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Description
|
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100 |
Continue |
|
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101 |
Switching Protocols
|
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200 |
OK |
|
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201 |
Created |
|
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202 |
Accepted |
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203 |
Non-Authoritative
Information |
|
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204 |
No Content |
|
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205 |
Reset Content
|
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206 |
Partial Content
|
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300 |
Multiple Choices
|
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301 |
Moved Permanently
|
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302 |
Moved Temporarily
|
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303 |
See Other |
|
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304 |
Not Modified
|
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305 |
Use Proxy |
|
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400
|
Bad Request
|
The request could
not be understood by the server due to incorrect
syntax. |
|
401 |
Unauthorized
User |
authentication
is required. |
|
403
|
Forbidden
|
The server understood
the request, but is refusing to fulfill it.
|
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404 |
Page Not Found
|
The server has
not found anything matching the Request-URI. |
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405
|
Method Not Allowed
|
The method specified
in the Request-Line is not allowed for the resource
identified by the Request-URI. |
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406 |
Not Acceptable
|
The server cannot
generate a response that the requestor is willing
to accept. |
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407
|
Proxy Authentication
Required |
This code is similar
to 401 (Unauthorized), but indicates that the
client must first authenticate itself with the
proxy. |
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408 |
Request Timed
Out |
The server stopped
waiting for a client request. |
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409
|
Conflict
|
The request could
not be completed due to a conflict with the
current state of the resource. |
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410 |
Gone
|
The requested resource
is no longer available at the server and no
forwarding address is known. This condition
is similar to 404, except that the 410 error
condition is expected to be permanent. |
| .
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411 |
Length Required
|
The server requires
a content-length in the request |
|
412 |
Precondition
Failed |
The precondition
given in one or more of the request-header fields
evaluated to false when it was tested on the
server. |
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413
|
Request Entity
Too Large |
The server is refusing
to process a request because the request entity
is larger than the server is willing or able
to process. |
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414 |
Request URL
Too Long |
The server is refusing
to service the request because the Request-URI
is longer than the server is willing to interpret. |
|
415
|
Unsupported
Media Type |
The server is refusing
to service the request because the entity of
the request is in a format not supported by
the requested resource for the requested method.
|
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500 |
Server Error
|
Internal Web server
error |
|
501
|
No Server
|
Function not implemented
in Web server software |
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502 |
Server Overload
|
Bad Gateway; a
server being used by this Web server has sent
an invalid response. |
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503
|
Service Unavailable
|
Service unavailable
because of temporary overload or maintenance.
|
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504 |
Gateway Timeout
|
A server being
used by this server has not responded in time. |
|
505 |
HTTP Version
Not Supported |
The server does
not support the HTTP protocol version that was
used in the request message. |
|
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| And those other error codes?
|
|
There is a list of negative codes which
are Quickware status codes.
|
| |
-702 |
table
is full |
|
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-703 |
timed out on sending data because a previous message
was still in the process of being sent |
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-706 |
bad reference value; a reference to a connection is
invalid |
|
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-707 |
bad function requested; the function code requested
is invalid |
|
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-708 |
resource not available, typically this means that memory
could not be allocated for a message buffer or a required
table |
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-709 |
cannot complete operation; typically cannot send message
because not connected or blocked |
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-710 |
duplicate entry; typically a name is already in use |
|
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-711 |
host name not configured |
|
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-712 |
terminal not disconnected |
|
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-713 |
terminal not connected |
|
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-714 |
open connect timed out |
|
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-716 |
max users active |
|
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-721 |
host rejected connect request |
|
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-722 |
host aborted connection |
|
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-801 |
User is stopped, message
rejected |
|
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-802 |
Host output blocked, data
message discarded |
|
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-803 |
Received data message from
user while waiting for session status, message rejected |
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-804 |
Error on send to host, message
discarded |
|
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-805 |
Connection not allowed |
|
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-900 |
Bad message offset in message header |
|
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-901 |
Bad message size in message header |
|
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-902 |
Bad signature in message header |
|
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-903 |
Bad exception |
|
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|
Printing
|
| |
| I am trying to print a
large file and Windows print manager tells me that it
cannot accept any more print files, why ? |
|
Under Setting/Terminals/Printer, check
that you have not selected the option Close Print File
when Form Feed Character Received. That option causes
QTerm to send a separate print job whenever it receives
a form feed. Instead select one of the other options,
such as "print on timeout" or "print
on number of pages". |
| |
| Can I control the printer
directly from the host ? |
|
Yes you can, but please approach
this with caution. QTerm makes full use of the OS printing
architecture for all print modes other than raw or direct
and can be used to print to a local printer or a networked
printer with flexibility and ease.
To control
the printer directly from the host you must configure
a QTerm screen's printer settings to Raw Mode or Direct
Mode and send messages from the host to this screen.
These messages must contain the printer control sequences
necessary to control the particular printer. As you
can see, if QTerm is reconfigured to use a different
printer then the host will be unaware and still send
the same print control sequences which may not operate
properly on the different printer. Hence take care !
Print control sequences usually contain escape sequences,
including the <esc> character. This cannot be
sent to the printer via the screen but you can use the
Printer Translate table to nominate an unused character
to be translated to <esc> before being sent to
the printer. Alternatively, on a UTS session you can
send the sequence <esc><[> to generate an <esc>
character on the screen. Another option is to configure
a terminal screen as a Passthru Printer which sends
all data to the printer, bypassing the screen interpretation
dependency. |
QTerm 7.0
